Privacy Policy

Last updated: 7 October 2026

This Privacy Policy explains how Oasis Saunas collects, uses, stores and protects personal information when you use our website, oasis-saunas.co.uk, use our associated booking services, contact us, or make a booking through our booking system.

Oasis Saunas is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection laws.

1. Who we are

Oasis Saunas operates the website oasis-saunas.co.uk and associated online booking services.

For privacy-related questions, you can contact us using the details below:

Email: info@oasis-saunas.co.uk
Phone: 07943 583880

2. Personal information we collect

We may collect the following types of personal information:

  • Names
  • Email addresses
  • Phone numbers
  • Booking details
  • Payment information, where processed through our third-party booking system, SimplyBook.me
  • Information you provide when contacting us through our website contact forms
  • Account or booking identifiers associated with SimplyBook.me
  • Technical information such as IP address, browser type, device information and website usage information
  • Information collected through cookies, analytics tools and similar technologies

Where a client is signed in or otherwise identifiable through our SimplyBook.me booking system, a SimplyBook client identifier may be passed to Google Analytics. This identifier is used to help us understand website and booking activity associated with client interactions.

We do not intentionally collect special category personal information through our website unless it is necessary for a service and appropriate safeguards are in place.

3. How we collect personal information

We collect personal information when you:

  • Submit a contact form on our website
  • Make, manage or interact with a booking through our booking system
  • Create or use a client account through SimplyBook.me
  • Contact us by email, phone or another communication method
  • Browse or interact with our websites
  • Accept analytics or other non-essential cookies
  • Interact with cookies, analytics tools or similar technologies used on our websites or booking system

Booking and payment information may be collected and processed through SimplyBook.me, which provides booking system functionality for Oasis Saunas.

Google Analytics is also used on our websites to help us understand how visitors use our services.

4. Why we use your personal information

We use personal information for the following purposes:

  • To respond to enquiries
  • To manage bookings
  • To take or facilitate payments
  • To send booking confirmations and service-related communications
  • To provide customer support
  • To communicate with clients about their booking or enquiry
  • To keep appropriate business, tax and accounting records
  • To maintain the security and functionality of our websites and booking services
  • To understand how visitors use our websites and booking services
  • To measure website performance and user journeys
  • To improve our websites, booking process and services
  • To understand how signed-in clients interact with our websites and booking system, where appropriate consent has been provided

5. Our lawful basis for using your personal information

Under UK data protection law, we must have a lawful basis for using your personal information.

We may rely on the following lawful bases:

Contract: where we need to use your information to manage a booking or provide services you have requested.

Legitimate interests: where we use your information to respond to enquiries, provide customer support, manage client communications, operate our business, protect our services and improve our customer experience, provided your rights and interests do not override our interests.

Legal obligation: where we need to keep or process information for tax, accounting or other legal reasons.

Consent: where required, including for the use of non-essential analytics cookies and associated tracking technologies.

Where we rely on consent, you can withdraw your consent at any time through the cookie controls available on our website or by adjusting your browser settings where applicable.

6. Sharing your personal information

We may share or make personal information available to third-party service providers where necessary to operate our websites and services.

These include:

SimplyBook.me: used to provide booking, client account and associated payment functionality. SimplyBook.me may process booking information, contact details, account information, booking identifiers and related information.

Google Analytics: used to understand how visitors interact with our websites and online booking journey. Google Analytics may receive information about your device, browser, website activity and other online identifiers. Where a client is signed in, a SimplyBook client identifier may also be passed to Google Analytics to help us understand interactions associated with that client journey.

We do not use Google Analytics to intentionally send names, email addresses, phone numbers or other directly identifying contact information.

We may also share personal information where required by law, regulation, legal process or a lawful request from a public authority.

We do not sell personal information.

7. Analytics

We use Google Analytics on our websites to understand how visitors use our services and how they move through the website and booking process.

Google Analytics may collect information including:

  • Pages visited
  • Actions taken on the website
  • Approximate location based on technical information
  • Device and browser information
  • Referral information
  • Session and interaction information
  • Online and analytics identifiers

For signed-in clients, a SimplyBook client identifier may also be sent to Google Analytics. This allows interactions to be associated with the same client identifier across relevant website or booking activity.

The identifier is used for analytics purposes and should not contain information such as your name, email address or telephone number.

Google Analytics cookies and similar technologies are non-essential and are used where the appropriate cookie consent has been obtained.

8. Payments and booking system

Bookings and payments may be handled through SimplyBook.me or associated payment functionality provided through that platform.

When you use the booking system, SimplyBook.me may collect and process personal information in accordance with its own privacy policy and terms.

SimplyBook.me may also use cookies and similar technologies to enable booking functionality, maintain sessions, recognise signed-in clients and support the operation and security of the booking service.

You should review the relevant SimplyBook.me privacy and cookie information when using the booking service.

Oasis Saunas does not store full payment card details directly on its own website.

9. Cookies and similar technologies

Our websites and booking services use cookies and similar technologies.

Some cookies are necessary for the website or booking functionality to operate. Other cookies, including analytics cookies, are non-essential and are used subject to appropriate consent.

Further information about the cookies and tracking technologies we use is provided in our Cookie Policy below.

10. International transfers

Some of the third-party service providers we use, including analytics, booking or payment technology providers, may process personal information outside the United Kingdom.

This may include providers whose organisations, infrastructure or sub-processors are based in other countries.

Where personal information is transferred outside the UK, we take appropriate steps where required by UK data protection law. These may include relying on UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or other recognised safeguards.

11. How long we keep your personal information

We keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected.

Booking and client information may be retained for the duration of our relationship with you and for as long as necessary to deal with related enquiries, communications, payments or support requests.

Where information is required for accounting, tax or legal record-keeping purposes, we may keep it for up to 6 years or for any longer period required by law.

Analytics information is retained in accordance with the retention settings applied to our analytics services.

We may delete or anonymise personal information sooner where it is no longer required.

12. How we protect your personal information

We take reasonable organisational and technical steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

We also aim to limit the information shared with analytics and other service providers to what is reasonably necessary for the relevant purpose.

However, no website, booking system or electronic transmission can be guaranteed to be completely secure. You should take appropriate care when providing personal information online.

13. Your data protection rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information
  • Ask us to restrict how we use your personal information
  • Object to certain uses of your personal information
  • Request transfer of your personal information, where applicable
  • Withdraw consent where we rely on consent
  • Complain to the UK Information Commissioner’s Office

Some rights only apply in certain circumstances.

To exercise your rights, contact us at:

Email: info@oasis-saunas.co.uk
Phone: 07943 583880

14. Complaints

Please contact us first if you have any concerns about how we handle your personal information.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection matters.

ICO website: ico.org.uk

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including where we change the technologies or service providers used on our websites.

The updated version will be published on our website with a revised “Last updated” date.

Cookie Policy

Last updated: 7 October 2026

This Cookie Policy explains how Oasis Saunas uses cookies and similar technologies on oasis-saunas.co.uk and through associated online booking services.

1. What cookies are

Cookies are small text files placed on your device when you visit a website. They can help websites function correctly, remember preferences, maintain user sessions, improve performance and provide information about how websites are used.

Similar technologies may include scripts, tags, pixels, browser storage and other online identifiers.

2. How we use cookies

Oasis Saunas uses cookies and similar technologies for purposes including:

  • Operating and securing our website
  • Providing booking functionality
  • Maintaining booking and signed-in client sessions
  • Remembering relevant user preferences
  • Understanding how visitors use our websites
  • Measuring website and booking journeys
  • Improving website performance and user experience

Some cookies are essential to the operation of the website or booking service.

We also use Google Analytics, which uses cookies and similar technologies to collect information about website usage. These analytics technologies are non-essential and should only be activated where the appropriate consent has been provided.

SimplyBook.me may also set cookies when you access, interact with or sign into our booking service.

3. Types of cookies we use

Essential cookies

Essential cookies are necessary for our website or booking system to function properly.

They may support functions including:

  • Website security
  • Page navigation
  • Booking functionality
  • Client login and authentication
  • Maintaining booking sessions
  • Form submissions
  • Payment functionality
  • Remembering privacy or cookie preferences

Strictly necessary cookies do not generally require consent where they are required to provide a service specifically requested by the user.

SimplyBook.me and booking system cookies

SimplyBook.me may set cookies and use similar technologies when you interact with our booking system.

These technologies may be used to:

  • Provide booking functionality
  • Maintain booking sessions
  • Recognise signed-in users
  • Manage client accounts
  • Support payments
  • Maintain security
  • Remember booking-related information
  • Ensure the booking process functions correctly

Some SimplyBook.me cookies may be essential to providing the booking service, while others may require consent depending on their purpose.

Google Analytics cookies

We use Google Analytics to understand how people use our websites and interact with the booking journey.

Google Analytics may collect information such as:

  • Pages viewed
  • Time spent on pages
  • Interactions with website features
  • Referral sources
  • Device and browser information
  • Approximate location
  • Session information
  • Analytics identifiers

Where a client is signed in, a SimplyBook client identifier may also be passed to Google Analytics. This can help us understand interactions associated with the same client journey.

The identifier should not itself contain directly identifying information such as a client’s name, email address or phone number.

Google Analytics cookies are not essential to providing the website or booking service and are used where the appropriate consent has been obtained.

Advertising cookies

Oasis Saunas does not currently use advertising cookies, remarketing pixels or similar advertising tracking technologies unless otherwise indicated through our cookie consent controls.

If advertising technologies are introduced in the future, this Cookie Policy and our cookie consent mechanism will be updated accordingly.

4. Third-party cookies and technologies

Some cookies and similar technologies are provided by third parties.

Our current providers include:

SimplyBook.me, which provides booking and client account functionality and may set cookies or use similar technologies as part of that service.

Google Analytics, which provides website analytics and helps us understand how visitors interact with our websites and booking journey.

These providers may process information in accordance with their own privacy and cookie policies.

5. Cookie consent

When you first visit our website, you may be presented with a cookie consent tool allowing you to choose which non-essential cookies you wish to allow.

Essential cookies may be set without consent where they are strictly necessary for the website or a service you have requested to operate.

Analytics and other non-essential cookies should not be activated until you have provided the required consent.

You can change or withdraw your cookie choices at any time using the cookie preferences or consent controls provided on the website, where available.

6. Managing cookies through your browser

You can also control cookies through your browser settings.

Most browsers allow you to:

  • View stored cookies
  • Delete cookies
  • Block certain cookies
  • Block all cookies
  • Change how websites are permitted to use cookies

Please be aware that blocking essential cookies may affect how our website or booking system operates.

7. Updates to this Cookie Policy

We may update this Cookie Policy from time to time, including where we introduce or remove cookies, analytics tools, booking system features or other technologies.

The updated version will be published on our website with a revised “Last updated” date.